Analytics
How Atlas HR is performing across your organization.
Cases resolved this month
+18%1,284
Auto-resolution rate
+6pts41%
Avg first response
−92%8 seconds
HR hours saved
+12 hrs37 hrsper teammate / mo
Case volume
Auto-resolved by Ava vs routed to human, last 12 weeks
Case mix
By category, this month
- Leave29%
- Benefits25%
- Payroll17%
- Accommodation9%
- Policy13%
- Other5%
Avg resolution time
By category, in minutes
Top topics
Most-asked questions this month
Employee satisfaction
CSAT score, 5.0 scale
4.8+0.7 vs Jan
Deflection
% of cases resolved without human touch
41%+13 pts since May
- May28%
- Jun31%
- Jul34%
- Aug36%
- Sep39%
- Oct41%