Cases
Every employee request, tracked end-to-end.
Open cases
47+6
vs last week
Awaiting employee
12−2
vs last week
Resolved today
38+11
vs avg day
Avg resolution time
1h 24m−18m
vs last week
| Case | Employee | Subject | Channel | Category | Status | Assignee | SLA | Updated |
|---|---|---|---|---|---|---|---|---|
| A-2841 | MC Marcus Chen | Medical leave after foot injury | Leave | In progress | Ava | 3h 12m | 2m ago | |
| A-2840 | JM Jordan Mercer | PTO balance question | Leave | Auto-resolved | Ava | — | 14m ago | |
| A-2839 | PR Priya Raman | Add spouse to dental coverage | Benefits | Awaiting employee | Ava | 42m | 32m ago | |
| A-2838 | DO Daniel Okafor | Missing overtime on last paycheck | Payroll | Escalated | SA Sofia Alvarez | −1h 04m | 1h ago | |
| A-2837 | LP Lena Park | Standing desk accommodation request | Accommodation | In progress | RG Rachel Goldstein | 1d 4h | 2h ago | |
| A-2836 | HT Hiroshi Tanaka | Remote work policy clarification | Policy | Auto-resolved | Ava | — | 3h ago | |
| A-2835 | AB Aisha Bello | Parental leave planning — baby due in March | Leave | In progress | RG Rachel Goldstein | 2d 6h | 5h ago | |
| A-2834 | KI Kenji Ito | 401(k) contribution change | Benefits | Auto-resolved | Ava | — | Yesterday | |
| A-2833 | CN Carla Núñez | Bereavement leave for grandmother | Leave | Auto-resolved | Ava | — | Yesterday | |
| A-2832 | TW Tom Whitaker | Pay stub access issue | Payroll | Auto-resolved | Ava | — | Yesterday | |
| A-2831 | SK Sasha Kim | Harassment concern — needs HR partner | Policy | Escalated | RG Rachel Goldstein | 5h 30m | Yesterday | |
| A-2830 | MR Mateo Ríos | Commuter benefit setup | Benefits | Auto-resolved | Ava | — | 2d ago | |
| A-2829 | NS Naomi Stein | Quiet room for nursing mother | Accommodation | Awaiting employee | Ava | 55m | 2d ago | |
| A-2828 | EB Ethan Brooks | Tuition reimbursement question | Policy | Auto-resolved | Ava | — | 3d ago |